Built to be used by everyone.

Our commitment.

The Garden Hub is committed to making our website accessible to everyone, regardless of ability or the technology they use to browse.

We understand that accessibility is an ongoing responsibility, not a one-time task, and we are committed to continual improvement.

What we are doing.

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA as our target standard. In practice, this means we try to ensure that our website:

• Can be navigated using a keyboard alone.
• Works with screen readers and other assistive technologies.
• Uses sufficient colour contrast for text and interface elements.
• Provides descriptive alternative text for images.
• Uses clear, plain language throughout.
• Does not rely on colour alone to convey meaning.

Known limitations.

Our website has not yet undergone a formal third-party accessibility audit. While we have made good-faith efforts to build an accessible site, there may be areas that do not yet fully meet WCAG 2.1 AA standards. We are committed to identifying and addressing these over time.

Third-party content.

Some content on our website is provided by third parties (for example, embedded maps, social media feeds, or payment interfaces). We cannot guarantee the accessibility of third-party content, but we will raise concerns with providers where possible.

Contact us.

If you experience any difficulty accessing any part of our website, or if you would like to request information in an alternative format, please get in touch. We will do our best to help.

Email: info@thegardenhub.co.uk   WhatsApp: +44 7459 554 265

We aim to respond to all accessibility queries within 2 working days.

Formal complaints.

If you are not satisfied with our response, you can contact the Equality Advisory and Support Service (EASS) at equalityadvisoryservice.com.

Review.

This statement was last reviewed in May 2026. We will review and update it regularly as we make improvements to our site.