4.9 on Trustindex · 236+ reviews
Customer reviews

Real setup stories,
from real gardens.

Free UK delivery
Trusted site
Professional install
01 / What customers talk about

The patterns are simple:
clear advice, careful delivery, proper aftercare.

60 review stories selected
4.9 public Trustindex rating
2024-2026 review dates represented
02 / Review wall

Sixty review stories
from delivery to aftercare.

Each card is a shortened customer review excerpt, keeping the original customer voice, name and review date while trimming longer comments for easy reading.

01 Install + aftercare
★★★★★

From my first enquiry to ordering, everything felt smooth and easy. The installation information was clear, and the follow-up call was appreciated.

Michael Shillington 9 May 2026
02 First-time buyer
★★★★★

Communication was excellent from beginning to end. The installation team were friendly and took time to explain the controls and water care.

Brian Allison 9 May 2026
03 Customer service
★★★★★

I was not sure what to expect, but the advice, installation and customer service were all brilliant. Excellent value for money.

James W 8 May 2026
04 Fast delivery
★★★★★

They delivered quickly so everything was ready for our special birthday. Dan set it up perfectly and had it running before leaving.

Mrs Elaine Cleaver 8 May 2026
05 Prompt install
★★★★★

Great communication and top-notch service from start to finish. Delivery and installation were prompt, professional and stress-free.

Chris Bryan 8 May 2026
06 Support
★★★★★

They answered all my questions patiently, coordinated delivery flawlessly and made sure I knew how to enjoy the hot tub after setup.

Matthew Moran-Ellis 8 May 2026
07 WhatsApp support
★★★★★

I used WhatsApp for questions and always got quick replies. From sale to delivery, fitting and aftercare, the experience was very good.

Jemma Firth 7 May 2026
08 Service
★★★★★

First-class service from start to finish.

Austin Dickie 7 May 2026
09 Installation
★★★★★

The service set the tone for the whole experience. Delivery was punctual, installation was professional, and the team were friendly throughout.

Melvin Holden 6 May 2026
10 Handover
★★★★★

Great service, helpful delivery, and a clear explanation of how to use and maintain the hot tub.

Colleen Casey 1 May 2026
11 Buying advice
★★★★★

The team helped us choose the right hot tub, delivered efficiently, explained everything clearly and settled our concerns when we called.

A Pomfret 29 Apr 2026
12 Advice
★★★★★

Excellent service, fab communication, honest advice and really helpful throughout. I would highly recommend.

Vicky Johnson 25 Apr 2026
13 Engineer visit
★★★★★

Jaime was professional, knowledgeable and very experienced. He explained the installation, tested everything and made sure we understood how it worked.

Tracey Steer 25 Apr 2026
14 Phone support
★★★★★

Great price and a lovely spa. It was installed well, and the team were helpful on the phone with questions.

Philip Cockman 24 Apr 2026
15 Recommendation
★★★★★

Absolutely brilliant service from start to finish. If you are looking for a hot tub, I would not look anywhere else.

David May 24 Apr 2026
16 Efficiency
★★★★★

The whole process was smooth, the prices were excellent, and everything works perfectly. I am really happy with the system.

Oliver Mankowski 23 Apr 2026
17 Value
★★★★★

Great value. Fantastic service.

Ben 23 Apr 2026
18 No pressure
★★★★★

Great sales knowledge with no pressure. The tub was delivered on time, set up and left in working order.

Eileen Richardson 22 Apr 2026
19 Product quality
★★★★★

I am extremely satisfied with my purchase. The quality exceeded my expectations and the ordering and delivery process was smooth.

Mohammad Samani 20 Apr 2026
20 Delivery
★★★★★

Great company to deal with, great customer service, timely delivery and a great hot tub. I would recommend.

Bryan Larter 18 Apr 2026
21 Knowledge
★★★★★

Very knowledgeable, very helpful, and brilliant service from start to finish. I highly recommend.

Roger Varley 15 Apr 2026
22 Aftersales
★★★★★

Great service and aftersales. They are always happy to help with any questions I have.

Laura Webb 14 Apr 2026
23 Price
★★★★★

Absolutely top-class service from start to finish, and the price was hard to beat. I would highly recommend.

Richard Gray 10 Apr 2026
24 Long-distance delivery
★★★★★

Excellent service and communication. Delivery was excellent with no issues, and I love the hot tub.

Sheila Ash 10 Apr 2026
25 Pre-delivery
★★★★★

The website was easy to navigate, questions were answered quickly, and the engineer arrived on time and got everything running.

Gary Powell 30 Mar 2026
26 Long-term owner
★★★★★

I bought my hot tub in summer 2025 and it has been a great addition to the garden. Service and build quality were excellent.

Oliver Jones 27 Mar 2026
27 Phone advice
★★★★★

We had plenty of information over the phone before purchase, excellent delivery, and were very happy with the experience.

Sean Batty & Catherine Dooley 19 Mar 2026
28 Aftercare
★★★★★

From ordering to delivery, aftercare and service, it has been fantastic. We love the hot tub in our garden.

Sarah Key 7 Oct 2025
29 Remote delivery
★★★★★

Communication was excellent all the way through. The installation was cheerful and efficient, and the hot tub exceeded expectations.

Tom Whelan 2 Oct 2025
30 Above and beyond
★★★★★

The delivery driver came back out of his way to finish the install. He really went above and beyond for us.

Lorayne Atkins 2 Oct 2025
31 Install crew
★★★★★

Qasim and Paul were friendly, professional and patient with all my questions. They did an amazing job.

Chris Jones 25 Sep 2025
32 Prompt replies
★★★★★

Excellent service from first visit to installation. Queries were dealt with promptly, and I would highly recommend.

Sam Moor 25 Sep 2025
33 Delivery crew
★★★★★

The delivery guys were incredible and helpful getting the tub in place, even helping tidy up afterwards.

Daniel Gregory 24 Sep 2025
34 Collection
★★★★★

The pickup staff were very helpful, arrived when expected and kept us updated. Everything went smoothly.

Linda Vale 23 Sep 2025
35 Communication
★★★★★

Perfect service from start to finish. Communication was very good and the installers did a great job.

Garry Shaw 23 Sep 2025
36 Access route
★★★★★

Ordering was easy, the team were helpful, and delivery was excellent. They handled a challenging access route brilliantly.

David Sabat 23 Sep 2025
37 Family choice
★★★★★

The staff were knowledgeable and helped us choose the right family hot tub. Delivery was fast, considerate and informative.

Sara 22 Sep 2025
38 Maintenance guidance
★★★★★

All my questions were answered, I was kept updated on delivery, and the team explained maintenance and chemicals when installed.

Steven Davies 22 Sep 2025
39 Care guidance
★★★★★

The delivery guys were friendly, super helpful and explained everything in detail, including chemicals and changing the water.

Kathryn Richards 18 Sep 2025
40 Warranty help
★★★★★

My hot tub arrived on time, the staff were polite, and small warranty issues were dealt with quickly.

Karl T 12 Sep 2025
41 Servicing
★★★★★

The full service made a hot tub that had not been used for years look like new again. Great, punctual work.

Lewis Jones 9 Sep 2025
42 Smooth setup
★★★★★

The whole process was straightforward. We arranged delivery, everything went smoothly, and Harry handled setup brilliantly.

Mark Guttridge 29 Aug 2025
43 Issue sorted
★★★★★

The install team took lots of care unloading and moving the hot tub. Setup was quick, efficient and informative.

Peter Rossington 17 Aug 2025
44 Helpful crew
★★★★★

Quasim and Abdullah have been extremely helpful since delivery.

Mandy Mitchell 15 Aug 2025
45 Quick turnaround
★★★★★

Bought Friday, installed Sunday. The fitters worked hard around awkward access and explained everything before leaving.

John Doe 14 Aug 2025
46 Operating guidance
★★★★★

Great service all round. Installation was good and the team explained how to run the hot tub.

Steven 8 Aug 2025
47 Sales + install
★★★★★

The salesman was knowledgeable, efficient and answered our questions. Communication was on time and installation was fantastic.

Alistair Stiff 12 Aug 2025
48 Zero pressure
★★★★★

Excellent zero-pressure sales, knowledgeable phone help and a great installation. The whole experience was positive.

Paul Lodge 14 Aug 2025
49 Setup guidance
★★★★★

From getting in contact to delivery, it was a breeze. The delivery guys were fantastic and talked me through how to use it.

Mr Hollingsworth 7 Aug 2025
50 Long-term enjoyment
★★★★★

They answered questions before and after delivery. The engineers were respectful and helpful, and I enjoy my hot tub most days.

Elizabeth Marsh 27 Jul 2024
51 Careful delivery
★★★★★

The tub was delivered carefully down my narrow lane and placed exactly where I wanted it. The setup guidance was very helpful.

DJHARN147 27 Apr 2026
52 Advice + value
★★★★★

We got a fantastic hot tub at a fab price. The delivery team were careful, considerate and gave lots of tips.

Andrew Mumford 25 Apr 2026
53 No-pressure sale
★★★★★

Excellent service and no pressure sales. Delivery was on time and a startup issue was sorted eventually.

Darren Swift 18 Apr 2026
54 Difficult access
★★★★★

Friendly customer service, helpful aftercare and expert advice. Access was difficult, but the engineer made it look easy.

Lisa Reed 17 Apr 2026
55 Relaxation
★★★★★

Lovely hot tub, perfect for relaxing. The installers made sure we knew how to use everything before they left.

Annette 10 Apr 2026
56 Start to finish
★★★★★

From the first conversation to installation, the service was superb from start to finish. Ten out of ten from me.

Chris Allott 30 Sep 2025
57 North Scotland
★★★★★

Everything went very smoothly despite the distance. I was kept updated on the day and the team explained everything I needed.

Lynda Suen 17 Sep 2025
58 Long-term review
★★★★★

I waited to review after really using the hot tub. The experience was faultless, and the running costs have been sensible.

Jo 15 Aug 2025
59 Verified rating
★★★★★

Five stars from me.

Jon 5 Aug 2025
60 Aftersales issue
★★★★★

The after-sales was not good for me, and I felt the follow-up around replacement parts could have been handled better.

Maureen Christian 18 Apr 2026
03 / Your turn

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